Frequently Asked Questions
What do I need to file a claim?
The easy answer: submit a copy of your Explanation of Benefits (EOB) as you receive them. Deductible Reimbursement Company (DRC) will track your deductible and once your employee portion is met DRC will begin disbursing reimbursements. The information we need to process your claim is an EOB and/or a report that shows the following: name of the family member that received services, date service was provided and what dollar amount went toward the deductible.
Can I send in a receipt, bill, or statement from my service provider?
We are unable to reimburse from these documents. The best way to confirm your claim is reimbursable is to see how it was processed through your insurance plan. Most insurance companies do not send out EOBs for Rx, if it is covered by your medical plan it will show in the YTD amount.
Can’t you look up my information for me?
The only information and/or documentation we have access to is what you provide us. We do not have the ability to get any information on your behalf. If you have a difficult time getting your information, you can reach out to your insurance provider or your Customer Service Rep (CSR) with your Insurance Broker. If you do not know who your CSR is, contact your HR department or give DRC a call and we will get you in contact with the correct person.
How will I be notified if my claim cannot be processed?
We will generally start with a phone call to let you know we do not have the information we need to process your claim and to please resubmit the correct information. If we are unable to contact you, we will process your claim as a denial and an email will be sent to your email on file to inform you of what is needed and ask that you resubmit your claim. You can also check for updates on your my.plansupport.net portal.
How do I know what my HRA Benefit is?
Your Human Resource department should have a copy of your Summary Plan Description (SPD). This document tells you pretty much everything you need to know regarding your HRA benefit including how it is set up for employee only plans and employee plus family plans. You can call or email DRC, and we can let you know your medical deductible, the employee portion and employer benefit portion.
My Benefit is an Out-of-Pocket HRA plan, how is that different from a Deductible HRA plan?
An Out-of-Pocket (OOP) HRA plan reimburses using your OOP amount rather than the Deductible amount. This generally includes co-pays, prescriptions, and co-insurance amounts, basically anything that goes toward your OOP amount. In this case the information we need is the same as a Deductible HRA plan with the exception that we need to see what went towards the OOP amount. Please see your HR department if you are unsure of what HRA benefit plan you have.
Why can’t I just email you, my claim?
Our emails are not secure, so sending any personal information is strongly discouraged. Please use your portal to file your claims.
Who pays for my HRA plan?
One of the most important features of this Plan is that the cost of all benefits being offered to you are entirely paid for by your Employer, at no additional cost to you or your family. Please understand that all Plan benefits are paid exclusively from your Employer’s general assets.
Does my HRA Benefit run per my plan renewal for 12 months or calendar year?
Your HRA Benefit runs January 1st to December 31st each year. Any unused benefit does not roll over to the following year.
How do I get in contact with DRC?
On our website you will see a “contact us” button that will take you to an inquiry page, you can submit a question, concern, or comment here. You can also call 509-222-4486 or send an email to support@getdrc.com.